Service standards
We take responsibility for our activities and are committed to
achieving the highest possible standard of customer care. We make
every effort to uphold our service standards by providing a service
that is efficient, reliable, personal, professional and
transparent.
Decision making
Our fund managers ensure investments are placed with viable
businesses. Their primary concern is making serviceable and prudent
investments. Although each application put to them receives careful
attention, they cannot commit to agreeing to every application.
If you have a complaint about a commercial decision,
please contact us. Our fund managers
will be happy to discuss any aspect of their decision making
process. If an application is declined, only additional supporting
information is likely to result in that decision being
reversed.
Application handling
If you have a non-commercial complaint about the way an
application has been handled, please contact us. We will be happy to investigate and
deal with any problems.
Contacting us
We can be contacted between 9am and 5pm, Monday to Friday. If
you need to speak to us outside these hours, you can leave a
message on our answer phone and we will call you back the next
working day.